Shipping & Returns Policy
Kanjō Candles – Sole Proprietorship
1. General Information
This Shipping, Cancellations & Returns Policy forms an integral part of the Terms of Use of the online store www.kanjocandles.grwhich is operated by the sole proprietorship Kanjō Candleswith headquarters at:
Alexandras Avenue, Corfu, 49100, Greece
VAT No.: 165793869
Tax Office: Corfu
GEMI No.: 185543933000
Email: [email protected]
Mobile phone: +30 6972496153
Landline phone: +30 2661102934
This policy governs the terms of shipping, delivery, cancellation, withdrawal, and return of products purchased through our online store.
2. Shipping Methods
2.1. Shipments within Greece
Shipments are carried out throughout Greece via the courier company Box Now.
The estimated delivery time is 1–3 business days from order confirmation.
In remote or island areas, delivery times may vary.
2.2. International Shipments
The company offers shipping to selected countries within the European Union.
Delivery time varies depending on the destination.
2.3. Shipping Costs
Shipping costs are automatically calculated during checkout and clearly displayed before payment.
The Company reserves the right to adjust the charges without prior notice.
3. Payment Methods
The Company accepts the following payment methods:
Payment by credit, debit, and prepaid cards Visa, Mastercard, Maestro, Diners, Discover
Cash on delivery (payment upon delivery)
Bank transfer
PayPal
Card payments are made through the secure environment of the electronic payment platform Nexi XPay.
4. Transaction Security
All payments made using the card are processed through the electronic payment platform of
“Nexi XPay” of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol with 128-bit (Secure Sockets Layer – SSL).
Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
5. Mandatory Acceptance of Terms Before Payment
Before being redirected to the Nexi XPay payment page, the customer is required to accept via checkbox:
☐ The Terms of Use
☐ The Cancellations & Returns Policy
The Cancellations/Returns Policy is available:
either on the same terms acceptance page,
or through a clearly visible hyperlink (link) titled “Cancellations & Returns”.
6. Order Delivery
After the completion of the payment, the customer receives a confirmation via email.
The Company is not responsible for delays caused by:
force majeure
strikes
extreme weather conditions
technical issues of third-party providers
7. Right of Withdrawal
According to Law 2251/1994, the customer has the right to withdraw within 14 calendar days from receiving the product, without providing a reason.
Notification must be sent to:
📧 [email protected]
including the order number and contact details.
8. Product Return Conditions
The return is accepted provided that:
The product has not been opened or used
The packaging is intact
It is accompanied by the purchase receipt
Products must be returned within 14 days from the withdrawal declaration.
Return shipping costs are borne by the customer unless:
The product is defective
An incorrect product was sent
9. Refunds
The refund is processed within 14 days from the withdrawal notification.
The refund is made using the same payment method, unless otherwise agreed.
10. Non-Returnable Products
For hygiene reasons, products that have been opened or used (such as candles or activated home fragrances) cannot be returned unless they are defective.
11. Defective or Incorrect Products
The customer must notify the Company within 48 hours of receiving the product by sending a photo to:
The Company will proceed with a replacement or refund at no additional charge.
12. Policy Modifications
The Company reserves the right to modify this policy. Any changes take effect from the moment they are published on the website.
CONTACT DETAILS
Kanjō Candles
Alexandras Avenue, Corfu, 49100
Greece
Phone: +30 2661102934
Mobile: +30 6972496153
Email: [email protected]