{"id":706,"date":"2026-01-29T17:25:43","date_gmt":"2026-01-29T17:25:43","guid":{"rendered":"https:\/\/kanjo.gr\/?page_id=706"},"modified":"2026-03-04T22:38:45","modified_gmt":"2026-03-04T22:38:45","slug":"send-returns","status":"publish","type":"page","link":"https:\/\/kanjo.gr\/en\/send-returns\/","title":{"rendered":"Send Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"706\" class=\"elementor elementor-706\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80ad20e e-flex e-con-boxed e-con e-parent\" data-id=\"80ad20e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7354df1 e-con-full e-flex e-con e-child\" data-id=\"7354df1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5c29b5 elementor-widget elementor-widget-text-editor\" data-id=\"d5c29b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Shipping &amp; Returns Policy<\/h1><p><strong>Kanj\u014d Candles \u2013 Sole Proprietorship<\/strong><\/p><h2>1. General Information<\/h2><p>This Shipping, Cancellations &amp; Returns Policy forms an integral part of the Terms of Use of the online store <strong><a href=\"http:\/\/www.kanjocandles.gr\">www.kanjocandles.gr<\/a><\/strong>which is operated by the sole proprietorship <strong>Kanj\u014d Candles<\/strong>with headquarters at:<\/p><p>Alexandras Avenue, Corfu, 49100, Greece<br \/>VAT No.: 165793869<br \/>Tax Office: Corfu<br \/>GEMI No.: 185543933000<\/p><p>Email: <a href=\"mailto:kanjocandles@gmail.com\">kanjocandles@gmail.com<\/a><br \/>Mobile phone: <a href=\"tel:+30 6972496153\" target=\"_blank\" rel=\"noopener\">+30 6972496153<\/a><br \/>Landline phone: <a href=\"tel:+30 2661102934\" target=\"_blank\" rel=\"noopener\">+30 2661102934<\/a><\/p><p>This policy governs the terms of shipping, delivery, cancellation, withdrawal, and return of products purchased through our online store.<\/p><hr \/><h2>2. Shipping Methods<\/h2><h3>2.1. Shipments within Greece<\/h3><p>Shipments are carried out throughout Greece via the courier company Box Now.<br \/>The estimated delivery time is 1\u20133 business days from order confirmation.<\/p><p>In remote or island areas, delivery times may vary.<\/p><h3>2.2. International Shipments<\/h3><p>The company offers shipping to selected countries within the European Union.<br \/>Delivery time varies depending on the destination.<\/p><h3>2.3. Shipping Costs<\/h3><p>Shipping costs are automatically calculated during checkout and clearly displayed before payment.<\/p><p>The Company reserves the right to adjust the charges without prior notice.<\/p><hr \/><h2>3. Payment Methods<\/h2><p>The Company accepts the following payment methods:<\/p><ul><li><p>Payment by credit, debit, and prepaid cards <strong>Visa, Mastercard, Maestro, Diners, Discover<\/strong><\/p><\/li><li><p>Cash on delivery (payment upon delivery)<\/p><\/li><li><p>Bank transfer<\/p><\/li><li><p>PayPal<\/p><\/li><\/ul><p>Card payments are made through the secure environment of the electronic payment platform <strong>Nexi XPay<\/strong>.<\/p><hr \/><h2>4. Transaction Security<\/h2><p>All payments made using the card are processed through the electronic payment platform of<br \/><strong>&#8220;Nexi XPay&#8221; of Nexi Payments Greece S.A.<\/strong> and uses TLS 1.2 encryption protocol with 128-bit (Secure Sockets Layer &#8211; SSL).<\/p><p>Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.<\/p><hr \/><h2>5. Mandatory Acceptance of Terms Before Payment<\/h2><p>Before being redirected to the Nexi XPay payment page, the customer is required to accept via checkbox:<\/p><p>\u2610 The Terms of Use<br \/>\u2610 The Cancellations &amp; Returns Policy<\/p><p>The Cancellations\/Returns Policy is available:<\/p><ul><li><p>either on the same terms acceptance page,<\/p><\/li><li><p>or through a clearly visible hyperlink (link) titled \u201cCancellations &amp; Returns\u201d.<\/p><\/li><\/ul><hr \/><h2>6. Order Delivery<\/h2><p>After the completion of the payment, the customer receives a confirmation via email.<\/p><p>The Company is not responsible for delays caused by:<\/p><ul><li><p>force majeure<\/p><\/li><li><p>strikes<\/p><\/li><li><p>extreme weather conditions<\/p><\/li><li><p>technical issues of third-party providers<\/p><\/li><\/ul><hr \/><h2>7. Right of Withdrawal<\/h2><p>According to Law 2251\/1994, the customer has the right to withdraw within 14 calendar days from receiving the product, without providing a reason.<\/p><p>Notification must be sent to:<br \/>\ud83d\udce7 <a href=\"mailto:kanjocandles@gmail.com\">kanjocandles@gmail.com<\/a><br \/>including the order number and contact details.<\/p><hr \/><h2>8. Product Return Conditions<\/h2><p>The return is accepted provided that:<\/p><ul><li><p>The product has not been opened or used<\/p><\/li><li><p>The packaging is intact<\/p><\/li><li><p>It is accompanied by the purchase receipt<\/p><\/li><\/ul><p>Products must be returned within 14 days from the withdrawal declaration.<\/p><p>Return shipping costs are borne by the customer unless:<\/p><ul><li><p>The product is defective<\/p><\/li><li><p>An incorrect product was sent<\/p><\/li><\/ul><hr \/><h2>9. Refunds<\/h2><p>The refund is processed within 14 days from the withdrawal notification.<\/p><p>The refund is made using the same payment method, unless otherwise agreed.<\/p><hr \/><h2>10. Non-Returnable Products<\/h2><p>For hygiene reasons, products that have been opened or used (such as candles or activated home fragrances) cannot be returned unless they are defective.<\/p><hr \/><h2>11. Defective or Incorrect Products<\/h2><p>The customer must notify the Company within 48 hours of receiving the product by sending a photo to:<\/p><p>\ud83d\udce7 <a href=\"mailto:kanjocandles@gmail.com\">kanjocandles@gmail.com<\/a><\/p><p>The Company will proceed with a replacement or refund at no additional charge.<\/p><hr \/><h2>12. Policy Modifications<\/h2><p>The Company reserves the right to modify this policy. Any changes take effect from the moment they are published on the website.<\/p><hr \/><h1>CONTACT DETAILS<\/h1><p>Kanj\u014d Candles<br \/>Alexandras Avenue, Corfu, 49100<br \/>Greece<\/p><p>Phone: <a href=\"tel:+302661102934\" target=\"_blank\" rel=\"noopener\">+30 2661102934<\/a><br \/>Mobile: <a href=\"tel:+30 6972496153\" target=\"_blank\" rel=\"noopener\">+30 6972496153<\/a><br \/>Email: <a href=\"mailto:kanjocandles@gmail.com\">kanjocandles@gmail.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u03a0\u03bf\u03bb\u03b9\u03c4\u03b9\u03ba\u03ae \u0391\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ce\u03bd &amp; \u0395\u03c0\u03b9\u03c3\u03c4\u03c1\u03bf\u03c6\u03ce\u03bd Kanj\u014d Candles \u2013 \u0391\u03c4\u03bf\u03bc\u03b9\u03ba\u03ae \u0395\u03c0\u03b9\u03c7\u03b5\u03af\u03c1\u03b7\u03c3\u03b7 1. \u0393\u03b5\u03bd\u03b9\u03ba\u03ad\u03c2 \u03a0\u03bb\u03b7\u03c1\u03bf\u03c6\u03bf\u03c1\u03af\u03b5\u03c2 \u0397 \u03c0\u03b1\u03c1\u03bf\u03cd\u03c3\u03b1 \u03a0\u03bf\u03bb\u03b9\u03c4\u03b9\u03ba\u03ae \u0391\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ce\u03bd, \u0391\u03ba\u03c5\u03c1\u03ce\u03c3\u03b5\u03c9\u03bd &amp; \u0395\u03c0\u03b9\u03c3\u03c4\u03c1\u03bf\u03c6\u03ce\u03bd \u03b1\u03c0\u03bf\u03c4\u03b5\u03bb\u03b5\u03af [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-706","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kanjo.gr\/en\/wp-json\/wp\/v2\/pages\/706","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kanjo.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kanjo.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kanjo.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kanjo.gr\/en\/wp-json\/wp\/v2\/comments?post=706"}],"version-history":[{"count":16,"href":"https:\/\/kanjo.gr\/en\/wp-json\/wp\/v2\/pages\/706\/revisions"}],"predecessor-version":[{"id":866,"href":"https:\/\/kanjo.gr\/en\/wp-json\/wp\/v2\/pages\/706\/revisions\/866"}],"wp:attachment":[{"href":"https:\/\/kanjo.gr\/en\/wp-json\/wp\/v2\/media?parent=706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}